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Cath Kidston Case Study

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CASE STUDY Objectives Cath Kidston wanted to connect its 28 retail stores in Japan with each other and to the headquarters in London, to enable merchandise and order data to be synchronised. It wanted a hosting solution to store its sales data and technical support services to help managers and staff in running the retail stores smoothly. With headquarters in the UK and operations in Japan, Cath Kidston wanted a provider with a strong global infrastructure. Local knowledge, global expertise - NTT Communications helps Cath Kidston refurbish IT core in 28 stores in Japan We were clear that we wanted a provider that could offer not just ICT solutions, but go beyond that in both the UK and Japan. Project management, communication, trust and support were as important to us as IT and network capability. NTT Communications offered that complete package, which made it possible for us to grow in Japan when most of our technical people are in the UK. Karl de Bruijn, IT Director, Cath Kidston Background Cath Kidston is an international chain of retail stores that sells home furnishings, bags, accessories, products for children and fashion with a distinctly modern vintage aesthetic. Known for hand embroidered fabrics and brightly coloured furniture, Cath Kidston started out as a small shop in London in 1993 and now operates 230 stores in 18 countries worldwide. Its distinctly English prints are popular internationally, especially in Japan, where the company recently brought back its 28 franchised stores and refurbished them to cater for growing demand in Asia. NTT Europe Ltd. Email: info@ntt.eu Visit us online at www.eu.ntt.com Challenges Cath Kidston had to go-live on 1st September 2015 with no flexibility on this deadline as its contract with its franchise partners ended on 31st August 2015. This left only four months for NTT Communications between signing the agreement and go-live, to deliver Cath Kidston's requirements.

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