Insurance Company Claims Better Customer Service with AI Technology

February 9, 2017 NTT Communications

Japan’s leading P&C insurance company, Sompo Japan Nipponkoa, improved their customer call centers with AI speech recognition technology. The insurance company chose NTT Communications’ ForeSight Voice Mining System for their advisor support platform. The technology uses NTT Group’s voice mining system and the corevo™ AI engine to transcribe audio-to-text conversations and pull up relevant FAQs to help advisors assist customers. See how the system helped Sompo Japan Nipponkoa cut assistance time by one third. Learn how NTT Communications’ technology can ensure better customer service for your business.

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